Fourth, greed-based customer care
How to identify:
With such customers, a contract will be issued immediately, and the above listed accurately what tasks you should complete at least as well as related indicators. Greed-based customer care often are you told him to sign a formal contract of confidentiality do not want to talk to you before any details about the project, and is likely to draft a will of their consent (including payment of compensation law, strict project time progress, etc.).
Benefits:
If you work for the care of greed-based clients, then you sign any contract would be appropriate to protect your rights. So theoretically, if you meet the requirements of the contract, you will get paid logical.
Disadvantages:
You often need the assistance of counsel in the formal contract can be sure that is fair and effective. You can also think out this kind of thing for you is the trouble. Usually in these contracts there are provisions on the customer does not pay, this is a good thing, but also the last time you did not deliver the product in terms of (and for any reason, unless the client-side problem). Is this not make you more stress and more stress?
From my personal experience, like the sign is a customer of this contract is really more of a class of customer problems. This is because they are usually strict accordance with the terms to verify your work, their starting point is do not believe you, Then look for your work in place clearly inconsistent with the terms. Let us accept that those who are not living trust and uncomfortable.
How to deal with this customer:
For a small project or projects and low-paid customers of this type is not worth it. Risk is far greater than what you can get. In addition, in order to access live and get a formal legal contract is too serious a relative. If the customer does this requirement, you should require relatively higher returns.
For big projects, big customer, you may really need such a contract to protect. But remember the money to a lawyer can be considered in the quote. Many companies with contracts in this way is because the company is concerned it is necessary to reason, but for individual customers, the signing of this contract, they ask, just to give them maximum benefit. Remember, greed-based care clients seeking protection of their own to spend more thought, so you have to offer on their own in winning more fair.
Fifth, customers enjoy the grateful type
How to identify:
Customers will enjoy the grateful type praise your work, and let you feel is unique – so handsome, I like the customers (translators note, who do not like it)
Benefits:
Customers will appreciate your gratitude-based work and life is very relaxed, they usually agree with your first version of the work and on this basis will be allowed to continue to improve. They must cooperate with our favorite one type of customer.
Enjoy the appreciation-type customers do not like you when you started work, will be in a pleasant way to tell you what they want, and let you continue with their work. They will not hurt you,
Disadvantages:
If you want to find out what our customers enjoy the grateful type bad place, then surely that is not good enough look to other customers.
How to deal with this customer:
Sit down and enjoy your share of the glory of it. Make sure you are with them for the holidays greet regular contact with them. Enjoy the appreciation-type customers are those who received live is absolutely the most precious piece of gold. So do your best to do a good job, left a deep impression ( how to impress clients? ), so that customers feel they are your VIP.
Sixth, good transactional customers
How to identify:
Transactional customers are good at good at the kind of bargaining customers, they will take your first offer as the beginning of the negotiations (that will never agree with your first quote). When you find working with clients to discuss back and forth to do the function and the corresponding reports referred by the time (Translator’s Note: In the discussion that you do “these” features how much, and then “add” two “feature Also how much, or “remove” a function of how much money they 。。。), you know you run into this type of client. generally speaking, good at transactional customers are masters of overcharging.
Benefits:
Good transactional customers usually bring more business to you (Translator note: as MM were always like bargain shopping, but almost always go with a bargain and buy things there, this is the same reason, they can find pleasure in the bargain, and again and again to find such a pleasure), they can bring more business. As they learn the pay extensive good at trading, so in general they have a lot of opportunities.
Disadvantages:
If you are not a good person to discuss prices, or the beginning of your communication with customers aware of the other party is not timely transactional client, you will soon be in a passive position. Some unscrupulous clients often use some means of psychological warfare with you, like to tell you find a lower price can be the same people, and they may say that the workload of the project is not so big you might think, or with previous Comparison of things to do before this thing done before, said the number of how much money and so on. They are good at this, told us adversely.
How to deal with this customer:
Good at getting along with transactional customers the best way is to fight fair. To empathy , to the way they get along with them, they should not be too strong and make sure you get fair treatment. So as soon as possible judgments out of this customer, reported a high price to return to fair prices fell. Must be confident and stick to their point of view, determine their own workload after reasonable price and customers do not suffer from this effect.
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