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10th species, random-type customers

How to identify:
Random-type customers are easily recognized that the work done by others, they will not be too picky, but one thing is that they think you should continue to help them improve things if the follow-up necessary. They may accept only what can be up and running, as long as can use like, but they want to use a bad mood if you can help them improve their look.

Benefits:
They can be very receptive to your work, this is the best thing for us. When we are faced with arbitrary type of customers, we will feel relaxed, no pressure.

Disadvantages:
If you work for such clients, to a certain extent, make their own standards and capacity has been reduced. Because they accept your work, but when it comes to other customers when the deal was not so good, but in contrast, makes you more pain. And the face of this random-based clients, most likely when we QUICKER to surrender easily to cope with a poor quality of past work, this is a customer or not ethics are not responsible for their own.

How to deal with this customer:
With such customers, the best idea is to develop a rigorous project schedule and deliver quality projects on time. If the customer does not raise these years, you should take the initiative to come and Vitality would play against the people’s money, you should do career Freelancer .

Of course, you may use this customer’s arbitrary, casual of cross trouble. But the brand is your own, you should make bigger efforts to do the project, rather than run into the types of customers, this is the long-term success .

The 10th one, the budget tight-based clients

How to identify:
Each client will do the budget, but such budget is particularly tight-based customers want to imagine the budget to achieve less effect customers. When this customer, it may be because they are your friends (and seeks to take advantage of friendship), or is that not a penny extra customers (stingy customers).

Benefits:
Such customers usually know that they could not give any money, so get something you can work a can will. Of course, not every time like this.

Disadvantages:
Them any money for a project Chubu Qi, but often want to get the same work with the higher prices and services. The idea that any business would have messed up, do freelancer faced with this customer is also not a good thing.

This type of customer and customer is always emergency-based , greed-based care clients are not worth the cooperation of customers. To learn of such customers to say “no” .

How to deal with this customer:
Let your customers know that their budgets are relatively small, it took over, and also is the lowest priority. And does not guarantee high quality and the repeated changes, can only do so can be used on the line. This customer did not want to get good works or services (Translator’s Note: They only want to save money), so you do not have to pay for it not worth the money, big deal let them leave, will make you earn that money do not like their own.

12th species, you are lucky type customers

(Translator’s Note: I mean they think they can receive live, is your lucky)

How to identify:
This type of customer than you usually cool and they know it. They usually have a cool but low-budget projects (Translator’s Note: There is potential for the project, but in itself has given you much money. For example, you do a web2.0 site in the hands of angry customers, and earned a lot of money, but in fact the money was also then give you points), this project may be optimistic in the industry sector is, or very interesting, a lot of people want to do.

Benefits:
If your customers with such a project and completed it, although it may be not how much money, but gave you a lot of gold paste (Translator’s Note: the industry we know what it is you do, you follow the red ), your friends think you’re cool. This will give you a resume or what the place needed work experience to benefit.

Disadvantages:
You may not get a lot of money, and your customers think you should be grateful to him also. If you have been working for such clients, the beginning may feel like the kind of cool, but perhaps slowly hate this kind of work, because you will feel unfair.

How to deal with this customer:
With such customers or to do a project like this is no doubt your experience will be a bright spot, this may be your driving force then living. Everyone might want to take this project (unless they have done before know that the pain). There are many excellent freelancer want to experience or access to such activities and do not really care how much money. If you are a student, then this is worth doing your thing. But for experienced freelancer , this will disrupt the flow of your cash. Therefore, careful selection of such activities, experience is enough. Or a long mechanical someone else to do the project numb, like a change of taste and do some interesting projects that can be. Of course, that you love to do this cool project.

Translator words:

Here on the end of our list. I know you want me to write more, but with personal experience of contact with customers can always limited, and will not add you to the list, reflect on your experience to summarize the types of customers, or stop and carefully Think back before you come into contact with customers and bring them to the right seat. If you find a particular customer can not find the location here, then, is the time you write something ….

The seventh, fuzzy-based customer

(Translator note: This means customers are not sure you want to see what is before what)

How to identify:

Fuzzy-based customers with no interest-based clients like the differences is that fuzzy type would you feel more to grasp customer needs. They are usually hesitant and ambiguous description of the real demand, only to try to tell you what they want so far. They would say, oh, yes, that is what it means. So if you feel that you in the lead for much of the demand, then you may run into is that this type of customer.

Benefits:

If you are good at leading, mining customer demand, would be very easy to hand received from this client project, and with them will be very happy, and customers will be more trust and rely on you. More importantly, they may find that you have a natural understanding between, it may become very good friends, and bring you more business.

Disadvantages:

If you can not guide clients unlock their needs, or you worked very hard but the wrong direction, then the customer will feel very depressed, they will lose direction, do not know how things should be like the beginning or to do so and so. Even if you cooperate, and also because of the problem may be a result of the project the final fuzzy again and change, and far beyond your budget.

The situation is even worse: when you do not mind with the endless imagination of Chennai to guide them, they will not be happy (because they think that is what you should do, why should I do ), and your relationship becomes strained This project may soon be away from you.

How to deal with this customer:

In order to cooperate with the fuzzy-based clients, you need to remember two things:

First determine a good budget, especially taking into account the changes the project done Houzai bigger budget adjustments, if you do not, you will underestimate the budget. Second, unless you’re sure to have felt (note the feeling is not capacity) to guide this client (you can find a good mutual understanding between the feeling), or the item is not as good as done. Please accept this fact.

Eighth, is always emergency-type customers

How to identify:

All their messages are set to the highest priority and are marked in red. They have to work late on weekends, and that the others too. Emergency-type customer is usually always thought he was the only customer, you should be all the time for his service and their projects here, you should have the highest priority.

Benefits:

For emergency-type customers to delay things never used to, so they will work with you to complete the project quickly, and fast approval. They also do not have enough time to argue with you how much money to do this project, so most likely the work they like by the time payment of remuneration.

Is happy to pay, when they realize that you should get paid, they will promptly take the initiative of the money to you, that, for the average customer is not easy to do.

Disadvantages:

Emergency-type customers will always be your life a great deal of pressure on long-term cooperation if you want them, then most probably you also need to work late or work weekends. You may have to put up with over and over again in the inappropriate time calling you, and will not give you the basic greetings (Translator Note: The meaning of a work up that matter directly, will not Wenhanwennuan. Makes you feel to own that machine).

How to deal with this customer:

Along with this customer, you need to rationalize and planned arrangements for everything. Anything could be an emergency, so you must have the ability to decide what do do first, what to do after things to take care of their own lives and your other customers. You have to tell them (emergency-based clients), some of their needs are unreasonable, and could not start soon. Also, keep a relaxed mood and sense of humor is helpful, this will reduce a lot of unpleasant things happen, because such customers are relatively strong.

Emergency-type clients and customers are not interested in type is a bit like: they require you to give them extra attention to the project. When you took from the hands of such a client project, you have the rhythm for his hot pursuit of customers for more time. However, if you take care of this project is good, customers will be loyal to you, they like people who can work independently.

A word of caution, if at the same time many of these clients work, make you mad, because every customer is to you right away to begin his project, once immediately! So, you better limit the number of customers about such pressure unless you are crazy.

Ninth species, they can not call the shots based clients

How to identify:

They can not call the shots based client is usually big companies or large groups of customers, or others involved always need to make a decision of individual customers. This customer does not own the last “closed” capability, they can not call the shots, not making the final decision (Translator’s Note: For example, a school to do a project, but only for a student to communicate with you, then the students can only transfer messenger, a lot of important things that students are neither call the shots). Or other opinions that need to do everything for reference customers.

Benefits:

Because you may not reach the real stakeholders, and customers usually contact you only in order to meet his own work (on top of his errand to), so sometimes you may get more space. They let you Anzhao you mean to do well and get back to who they can really see the green light. Of course this is very risky, so be careful.

Disadvantages:

Such customers are neither made a final choice of the decision, so you may want to do a lot of useless work. And might have a lot of people make decisions together, and each one has its own preferences, so more difficult to complete the project. Their response is very slow, there is loss of information transmission on. This client group in order to balance his wish everyone could make the project needs to become incomprehensible, such as the meaning here to Anzhao A to do so, but there should then B means do so. The worse is that when you finish these, they say the right group of people most are not satisfied with one point, then, is likely to do everything ever.

How to deal with this customer:

Unfortunately, a number of larger projects, usually the situation (Translator’s Note: It’s hard to make a boss every day to discuss with you a small project, so you face every day is his secretary). Well, the most important thing is to try to find ways to communicate with the final decision.

Customers can call the shots with the type of work, we should find out as much as possible who is the last person who can green light, and as far as possible the most effective way to communicate with them directly, in order to minimize useless to do the work. (Translator’s Note: In our country, this situation may be more complicated. Usually because we can not find the hierarchical relationships of the people the final say, but more fatal, those who can not contact you call the shots but did not think of themselves as customers can not interests and changing the possible end to the time you will find that you would only messenger client only)

Fourth, greed-based customer care

How to identify:

With such customers, a contract will be issued immediately, and the above listed accurately what tasks you should complete at least as well as related indicators. Greed-based customer care often are you told him to sign a formal contract of confidentiality do not want to talk to you before any details about the project, and is likely to draft a will of their consent (including payment of compensation law, strict project time progress, etc.).

Benefits:

If you work for the care of greed-based clients, then you sign any contract would be appropriate to protect your rights. So theoretically, if you meet the requirements of the contract, you will get paid logical.

Disadvantages:

You often need the assistance of counsel in the formal contract can be sure that is fair and effective. You can also think out this kind of thing for you is the trouble. Usually in these contracts there are provisions on the customer does not pay, this is a good thing, but also the last time you did not deliver the product in terms of (and for any reason, unless the client-side problem). Is this not make you more stress and more stress?

From my personal experience, like the sign is a customer of this contract is really more of a class of customer problems. This is because they are usually strict accordance with the terms to verify your work, their starting point is do not believe you, Then look for your work in place clearly inconsistent with the terms. Let us accept that those who are not living trust and uncomfortable.

How to deal with this customer:

For a small project or projects and low-paid customers of this type is not worth it. Risk is far greater than what you can get. In addition, in order to access live and get a formal legal contract is too serious a relative. If the customer does this requirement, you should require relatively higher returns.

For big projects, big customer, you may really need such a contract to protect. But remember the money to a lawyer can be considered in the quote. Many companies with contracts in this way is because the company is concerned it is necessary to reason, but for individual customers, the signing of this contract, they ask, just to give them maximum benefit. Remember, greed-based care clients seeking protection of their own to spend more thought, so you have to offer on their own in winning more fair.

Fifth, customers enjoy the grateful type

How to identify:

Customers will enjoy the grateful type praise your work, and let you feel is unique – so handsome, I like the customers (translators note, who do not like it)

Benefits:

Customers will appreciate your gratitude-based work and life is very relaxed, they usually agree with your first version of the work and on this basis will be allowed to continue to improve. They must cooperate with our favorite one type of customer.

Enjoy the appreciation-type customers do not like you when you started work, will be in a pleasant way to tell you what they want, and let you continue with their work. They will not hurt you,

Disadvantages:

If you want to find out what our customers enjoy the grateful type bad place, then surely that is not good enough look to other customers.

How to deal with this customer:

Sit down and enjoy your share of the glory of it. Make sure you are with them for the holidays greet regular contact with them. Enjoy the appreciation-type customers are those who received live is absolutely the most precious piece of gold. So do your best to do a good job, left a deep impression ( how to impress clients? ), so that customers feel they are your VIP.

Sixth, good transactional customers

How to identify:

Transactional customers are good at good at the kind of bargaining customers, they will take your first offer as the beginning of the negotiations (that will never agree with your first quote). When you find working with clients to discuss back and forth to do the function and the corresponding reports referred by the time (Translator’s Note: In the discussion that you do “these” features how much, and then “add” two “feature Also how much, or “remove” a function of how much money they 。。。), you know you run into this type of client. generally speaking, good at transactional customers are masters of overcharging.

Benefits:

Good transactional customers usually bring more business to you (Translator note: as MM were always like bargain shopping, but almost always go with a bargain and buy things there, this is the same reason, they can find pleasure in the bargain, and again and again to find such a pleasure), they can bring more business. As they learn the pay extensive good at trading, so in general they have a lot of opportunities.

Disadvantages:

If you are not a good person to discuss prices, or the beginning of your communication with customers aware of the other party is not timely transactional client, you will soon be in a passive position. Some unscrupulous clients often use some means of psychological warfare with you, like to tell you find a lower price can be the same people, and they may say that the workload of the project is not so big you might think, or with previous Comparison of things to do before this thing done before, said the number of how much money and so on. They are good at this, told us adversely.

How to deal with this customer:

Good at getting along with transactional customers the best way is to fight fair. To empathy , to the way they get along with them, they should not be too strong and make sure you get fair treatment. So as soon as possible judgments out of this customer, reported a high price to return to fair prices fell. Must be confident and stick to their point of view, determine their own workload after reasonable price and customers do not suffer from this effect.

Then live in our career, will encounter a variety of clients. 12 species are listed below for your typical customer, let us look at how different and how they deal with them.
The first, technology-based clients Blind

How to identify:

This customer is how realization of the project is not about customers, such as a website they want, does not even understand the relevant technology. When it comes to a little technical content of the question, they will become confused or disoriented. Email communication is compared with, perhaps they prefer the traditional fax exchange important information with you. To communicate with them, you need to ask two or more times to determine a problem, but they are very much like to accept your views.

Benefits:

Technology-based clients will blind your views as the most sacred choice, especially when it comes to areas of expertise when the issue will be entirely at your proposal. They will get you in the technological field as most cattle were treated, and you will feel better respect.

Disadvantages:

Technology blind oriented customers may need to help you in all aspects, from application to how to open PDF file Email. In particular, there is make you helpless, they insisted something must be done according to their meaning: they imagine the website should be in how and how, but technically may not necessarily reality, or has never been so done before, also, the idea itself is not usually how they like.

How to deal with this customer:

Technology-based clients that need to be guided blind. To ensure that the point is, the relevant information relating to technology gave them a list prepared or write, let him take a look at leisure time. This will save you a lot of time, not for their first times to explain the same thing. In addition, it is best not to compare with modern technical means – such as Email, project management tools, etc. – to communicate with them, instead of traditional phone calls about them face to face communication for communication, more effective.

Finally, if you work in technical fields, make sure your technology-based clients will use your blind pass to his every product.

Second, customers are not interested in type

How to identify:

Customers are not interested in a very strange type of a class – they do not want your work has been involved in, just want you to disturb them as little as possible and to make things better. You talk through the first time with customers will be able to identify this type of customer, when you ask them some project-related issues, they rarely give adequate answers. Few customers are not interested in type to provide the information you need, and often requires you to solve their own research to complete the project, because they always say “they are busy”

Benefits:

Type customers are not interested in general give you a great creative space, mainly because they are not interested in how to achieve. They insist that you solve all the problems (some issues may not be your field) and that you are then living, you have the ability to do all things. You may not have enough background information and related material but had to finish the project, which may be a challenge for you, but also have more opportunities to learn more independent experience.

Disadvantages:

Type are not interested in you take care of customer needs almost all things, including many of the rougher edges of the living. Unfortunately, they may not realize that doing the extra work should give you more pay. Because it is basically not interested in customers, the lack of match but also do a good job requirements, so make them difficult to deal with one type of customer.

How to deal with this customer:

To get along with customers like best to inculcate good habits as soon as possible. Then live with such people may be bored to communicate, because of the need to remind them over and over again of what to do or prepare. Then a friendly and humorous attitude is helpful. In fact, such customers is not difficult to work with others, so that customers usually do things is very simple and direct style, if not for your help in fact they are equally uncomfortable. With this type of customers you need is to re-direct direct direct direct say you want some additional work requires additional compensation, or told them clearly, some activities should be a separate contracted out.

Customers are not interested in type and is useful skills, but once you master communication with them ways of cooperation, they will be loyal to you because they are very willing to complete the package has to live by someone else take care of. You just need to ensure direct and effective communication, and offer clear. Need to be clear that, with this type of customers do no use complaining.

Third, hands-on type customers

How to identify:

Hands-on type customers feel like less of a success experts. In the beginning of your communication they will tell you how great they had or now. They usually have a clear idea of what to do, and usually not too concerned about your personal recommendations.

Benefits:

If you do not care what they ask you to do, just to happy for the money to do a good job, then that customer is an asset to you. Because they want very much to understand, and can be described very accurately, so help them to do things are usually simple.

Disadvantages:

If you do your own thing there were a strong preference, then you will usually point out their professional views on some issues, which usually means not a pleasant start.
Hands-on type clients, including mind would think that they can do things better than you, and this led to any opinion of your opinions are usually no effect.

However, when you have completely given up on you that the creative genius ideas and suggestions, and completely passive in accordance with the views of such customers to do things when there may be a strange phenomenon: a sudden these clients may be blamed for why they do the whole story or what you basically did not force out. This would often appear in the moment of payment, which is also often caused by both hot.

How to deal with this customer:

When you realize that your customers fall into this category (that is, they know everything), the most correct thing to do is flash flew people. If you try to accept, and worth fighting for, so basically you get nothing and the project itself, the situation is more complicated than normal. If your client knows everything, then let himself had done.

Clearly told them: by their own fully able to finish the project. If you or the next, and then fully listen to their words, only work for money, not for the professional or artistic.